Good customer service is more than a benefit, it’s a competitive advantage.
It costs five times as much to attract a new customer versus retaining a current one.
SPOT, RETRIEVE & TRACK DATA
Know Customers by Name
With a single click, you can know customers by name and obtain their history, resulting in great customer service.
Reduce Wait Times
Save an average of 37 seconds per call, delight your customers and solve their issues quickly.
Keep Updated Records
Easily update and change customer information when they call through our interface.
Savings in your first month, with an ROI of 321%
*figures based on a 5 FTE vet clinic with 23 working days a month and an average call volume of 125 calls per day.
ROI is calculated as an annual ROI figure with the FetchIt software subscription pricing of $119 per month and an average Customer Service Representative hourly wage of $13 an hour, plus benefits.