Remote Assistance

Allow us to connect to your computer and we'll chase down the problem!
Help is as easy as 1-2-3...


Step 1: Click the image below to download & run the connection program.

  • If using IE or Edge, click Save.  Then click Run once downloaded.
  • If using Chrome, it will download to the bottom left corner. Double-click SOS.exe once downloaded.
  • If using Firefox, it will download to a blue arrow at the top right.  Click the arrow, then double-click SOS.exe once downloaded.

Step 2: Give the 9-digit number that pops up to your support representative.


Step 3: We connect and solve your problem!